27 Mart 2015 Cuma


MDB3032/3042 Exercise

Suggested videos for presentation techniques:
Youtube, How to start a speech, by Conor Neil
Youtube, Killer presentation skills, by Douglas Jefferys
Youtube, What to do with your hands when you’re presenting, by Steve Bavister
Youtube, Eye contact: the triangle method, by Impromptu Guru

Match the presentation openings to the techniques they exemplify.

a) How many of you here today have ever been in the situation where you wanted to get cash from the bank on a Sunday?
1- Making a topic statement

b) I remember the time when I was asked a difficult question in an interview and had no idea what to say.
2- Giving an amazing/surprising fact/statistic

c) What’s the biggest problem that car drivers face today?
3- ‘Visualization’ of statistics

d) We have found that four out of every five
homeowners don’t have adequate insurance cover.
4- Personalization through rhetorical/genuine
questions about audience’s experiences
e) With this product you’ll be able to slash 35% off your fuel bills.
5- Personal anecdote
f) Today I’m going to talk to you about the new staff training programme.
6- Stating a problem/personalization through
rhetorical/genuine questions about general issues
g) Did you know that Americans on average eat 18 acres of pizza every day?
7- Showing the benefits and opportunities of your product/service etc.

Match up the departments to what they do.
1- Human Resources
a- Responsible for selling the product/service
2 - Marketing
b- Responsible for the office/building
3 - Research and Development
c- Responsible for making the product
4 - I.T. (Information Technology)
d- Responsible for how a product/service is advertised and promoted
5 - Maintenance
e- Responsible for hiring new staff
6- Sales

f- Responsible for the company's computers and network
7 - Customer Service
g- Responsible for the delivery of orders
8 - Finance

h- Responsible for discovering new knowledge about the product, improving it and creating new products
9- Dispatch Department
i- Responsible for payments, bills and expenses
10- Production Department

j- Responsible for taking care of customer needs

Some questions to be asked to company members during company interviews:
What’s your department responsible for?
What’s your role in the department?
Do you feel satisfied with your position in the company?
Are there any side benefits in your job? (If yes, what are they?)
How have you planned your career until now?
What’s the most difficult side of your position?
What do you like most about your job?
Do you have any suggestions for new candidates of business life?
Do you think the education you had at the university had prepared you for the business life?
What are your future plans in your business life?
What’s your dream workplace like?


A.  Vocabulary.
Part 1. Fill in the blanks with the correct word. Two words are extra.

1.    A lot of firms are ________ to the North of Istanbul- that is they are moving their businesses to that area.
2.    We have decided to ________ the committee’s decisions in full. We will take action and do all the necessary changes which we have decided should happen.
3.    My ________ isn’t as high as I hope it would be so I decided to speak to my boss about a pay rise. However, I don’t think he will take this into consideration.
4.    The customer is high on our list of ________. We value customer satisfaction because we feel we should make them feel happy about the products they buy from us.
5.    The ________ for the latest round of talks and meeting about our new marketing strategies is the Conference Hall. Both the meeting and the talks will be held at that place.
6.    The top ________ in companies help to make the important decisions and live on high salaries. They are responsible for managing the company.
7.    The study room is a place where we can talk without ________ because it’s very quiet and nobody tells you to get away, so I think it’s the best place to talk without being distracted.
8.    I discussed the idea with my ________ from the bank in order to get their views regarding the issue. After all they are my co-workers and they are all professionals, so they might surely come up with good ideas.
9.    If we provide housing for the workers, what would be the ________ costs for the company? We should estimate the amount of money that will most likely be needed before we start building these houses.
10.     The EU Council of Finance Ministers failed to reach a ________ on the pace of integration. The ministers had completely different views regarding the issue, so they couldn’t come up with a  common decision.
11.     He was one of the 30 ________ for the manager’s job. The chances that he will be chosen for the position are high because he has completed all the interviews very successfully.
12.     The committee put forward a ________ to reduce the time limit. Their formal suggestion to the official group was accepted because it was really better for the task to be completed in a shorter time.
Part 2. Fill in the blanks with the correct word. Two words are extra.
call back
picked up
be over
looked up
got through
hung up
give up
1.    The phone rang and I ____ it _____. It was my colleague calling to tell me about tonight’s event.
2.    When I was finished speaking to her, I said “Good-bye, hope to hear from you soon.” and _____.
3.    I tried phoning her office, but she was busy speaking to other people. At last, I _____ to one of her co-workers.
4.    I _____ the telephone number of my client in the directory, but couldn’t find it. Luckily he phoned me just in time.
5.    “I see that John is not in his office, but I need to speak to him today. Can you ask him to _____ me _____ when he gets in?”

B.     Reading:
Standard Bank Overcomes Culture Shock
1                             It is increasingly common for multinational businesses to send employees on international assignments, but without the right cross-cultural skills, staff will often struggle. Wayne Mullen, Head of Learning and Development at Standard Bank, discusses the impact that cultural challenges can have on employees relocating to another country. In order to be successfully transferred, employees must understand the host-country culture, he argues.
2                             Colleagues from different countries might share similar professional knowledge and skills within a single international organization, but their ways of working, social skills, body language and ways of doing business are likely to be completely different. They may have different patterns of behavior which need to be understood and appreciated in order for everyone to work together successfully. For example while it may be acceptable for Chinese office workers in Hong Kong to use the door-close button on a lift no matter how many people are also getting in, doing such a thing in London would make people extremely angry. It is common for South Africans to ask personal questions of their counterparts shortly after being introduced, while a British colleague may perceive this as impolite and inappropriate. Latin Americans’ need for personal space is much less than that of their British colleagues.
3                             Global companies should never underestimate the effect that culture can have on international assignments. Cultural awareness is much more than simply knowing about a country’s history and geography. It is about how and why cultures work differently. It is also important to understand your own cultural make-up in order to work more effectively, maximize teamwork and strengthen global competence.
4                             The Standard Bank group operates in 38 different countries, and its London office alone has 56 nationalities. This wide range of nationalities needs to communicate effectively in order to work as one team. The bank recognized that in order to harmonise working practices within its culturally diverse office, it needs to provide foreign workers with a meaningful understanding of British business culture and communication styles. It also needed to offer practical support which allowed employees to cope with the challenges of living and working in an unfamiliar environment; their reactions to day-to-day issues such as the weather, public transport and social etiquette are often the most visible manifestations of culture shock.
5                             Standard Bank has engaged Communicaid, a European culture and communication skills consultancy, to design a tailored training solution which introduces delegates to some of the key cultural differences that they are likely to face in the UK.
Reading  Passage from “Market Leader Intermediate”, David Cotton.
Answer the following questions according to the text. Use your own words as much as possible.
1.      What kinds of things people from different countries in an organization are NOT likely to have in common?

2.      What are some tips you can give to people doing business with the UK? Please explain according to paragraph 2.

3.      What is cultural awareness? Explain according to the text.

4.      According to paragraph 4, what has the Standard Bank done in order to harmonise its personnel who had diverse cultural backgrounds?

5.      What is Communicaid?

C.                BUSINESS IDIOMS (Based on the course pack, page 14). Rewrite the following sentences using the idioms in the box. There are TWO EXTRAS.
in the pipeline
in the red
tied up
put on hold
got the green light
a long shot
to start the ball rolling

1.         I have got only three days to finish the project. If I don’t finish this on time I can lose my job.
I’m ____________________________________________.
2.         The new construction firm planned to build a big housing complex on a canal. However, the sewage system didn’t work properly. I think this project is very likely to be unsuccessful.
This project is _______________________________________.
3.         The manager announced that the meeting will be delayed because the agenda wasn’t ready yet. He will announce later when the meeting will be.
The meeting is ______________________________________.
4.         Our boss told us that we may begin to work on the new sales promotion. Now that we have got the permission to go ahead, we are planning to work with all our might.
We _______________________________________________.
5.         The company lost money, had debt and had unprofitable business when the price of oil began to rise rapidly.
The company ________________________________________.

D.       Complete the telephone conversation using the sentences (A-I) below.
There are TWO EXTRAS. (7x2=14 points)
Ms Anderson (sales representative Jewels and Things): ring ring ... ring ring ... ring ring 
Henry Smith (secretary): Hello, Diamonds Galore, this is Henry speaking. How may I be of help to you today?
Ms Anderson   : Yes, this is Ms Janice Anderson calling. May I speak to Mr. Franks, please?
Henry Smith    : (1) ___ Would you like me to take a message?
Ms Anderson   : Uhm... actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Franks mentioned. (2) ___
Henry Smith    : As a matter of fact, he did. He said that a representative from your company might be calling. He also asked me to ask you a few questions.
Ms Anderson   : Great, I'd love to see this problem resolved as quickly as possible.
Henry Smith    : Well, we still haven't received the shipment of earrings that was supposed to arrive last Tuesday.
Ms Anderson   : (3)___. In the meantime, I've spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning.
Henry Smith    : Excellent, I’m sure Mr. Franks will be pleased to hear that.
Ms Anderson   : Yes, the shipment was delayed from France. We weren't able to send along your shipment until this morning.
Henry Smith    : I see. Mr. Franks also wanted to schedule a meeting with you later this week.
Ms Anderson   : (4)___
Henry Smith    : I'm afraid he's meeting with some clients out of town. How about Thursday morning?
Ms Anderson   : Unfortunately, I'm seeing someone else on Thursday morning. Is he doing anything on Friday morning?
Henry Smith    : (5)___
Ms Anderson   : Great, should I come by at 9?
Henry Smith    : Well, he usually holds a staff meeting at nine. It only lasts a half an hour or so. How about 10?
Ms Anderson   : Yes, 10 would be great.
Henry Smith    : (6)___ Ms Anderson at 10, Friday Morning... Is there anything else I can help you with?
Ms Anderson   : No, I think that's everything. (7)___ Goodbye.
Henry Smith    : Goodbye.
A.     I'm afraid Mr. Franks is out of the office at the moment.
B.     When can I call him back?
C.     Certainly, what is he doing on Thursday afternoon?
D.     OK, I'll schedule that.
E.     Did you speak to him before about that?
F.      Thank you for your help.
G.    No, it looks like he's free then.
H.    Did he leave any information with you?
İ.       Yes, I'm terribly sorry about that.
Keywords and Important Phrases
How may I be of help - This is a formal phrase used to show politeness. It means 'Can I help you?'
urgent            - very important
delivery          - the bringing of goods to a client
resolved          - taken care of
as quickly as possiblein the fastest manner, ASAP
shipment        - delivery, the bringing of goods to a client
assured           - certainty that something is true or will happen
delayed           -not be able to do something on time
staff meetinga meeting of employees
lasts     - to take time
schedule         - future appointments
J) Read the interview and try to find the appropriate places for the statements given below. There are TWO EXTRAS. (9x2=18 points)
Interviewer  : Good morning Ms. Tate. Could you please tell me about yourself.
Candidate    : I was born and raised in Milan, Italy. I attended the University of Milan and received my master's degree in Economics. I have worked for 12 years as a financial consultant in Milan for various companies including Rossi Consultants, Quasar Insurance and Sardi and Sons. I enjoy playing tennis in my free time and learning languages. (1)__During the summers, I worked as a software systems administrator for a small computer company to help pay for my education.
Interviewer  : What type of position are you looking for?
Candidate    : I'm looking for a position in which I can make use of my experience.
Interviewer  : Are you interested in a full-time or part-time position?
Candidate    : I am more interested in a full-time position. However, I would also consider a part-time position.
Interviewer  : (2)___
Candidate    : In my previous job, I advised customers on financial matters. After I consulted the customer, I completed a customer inquiry form and catalogued the information in our database. I then collaborated with colleagues to prepare the best possible package for the client. The clients were then presented with a summarized report on their financial activities that I formulated on a quarterly basis.
Interviewer  : What is your greatest strength?
Candidate    : (3)___When there is a deadline (a time by which the work must be finished), I can focus on the task  at hand (current project) and structure my work schedule well. I remember one week when I had to get 6 new customer reports out by Friday at 5. I finished all the reports ahead of time without having to work overtime.
Interviewer  : Are you good at problem solving?
Candidate    : I am a trouble shooter. (4)__ Last summer, the LAN server at work crashed. The manager was desperate and called me in (requested my help) to get the LAN back online. After taking a look at the daily backup, I detected the problem and the LAN was up and running (working) within the hour.
Interviewer  : (5)__
Candidate    : I tend to spend too much time making sure the customer is satisfied. However, I began setting time-limits for myself if I noticed this happening.
Interviewer  : (6)__
Candidate    : After following your firm’s progress for the last 3 years, I am convinced that Smith and Sons are becoming one of the market leaders and I would like to be part of the team.
Interviewer  : When can you begin?
Candidate    : As soon as you would like me to begin.
Interviewer  : Suppose our company wanted you to attend a course to further your skills.... How would you feel about this?
Candidate    : (7)
Interviewer  : We have a lot of other applicants for this position. (8)__
Candidate    : Well, I've found out a lot about this type of work and my research suggests that I would be quite capable of doing the work involved. I also think that I would be able to handle any training course reasonably well.
Interviewer  : I think I have asked you everything I wanted to. Now, do you have any questions you'd like to ask me about the position?
Candidate    : (9)__
Interviewer  : Thank you for coming along to the interview.
Candidate    : Thank you. Goodbye.

A. Can you tell me about your responsibilities at your last job?
B. What is your greatest weakness?
C. If the course would help me improve my prospects for promotion and help me to be better at my job I would definitely do it.
D. I work well under pressure.
E. Yes, could you tell me what hours I'd have to work, and for whom I'd be working?
F. Why do you want to work for Smith and Sons?
G. I also have a lot of experience on computers.
H. When there was a problem at my last job, the manager would always ask me to solve it.
I. What are your future plans?
J. Why do you think that you deserve to get the job?

K. What do you expect from a supervisor?