28 Nisan 2015 Salı

1032 ADVANCED ENGLISH 2 -SECOND MIDTERM REVISION

1032 ADVANCED ENGLISH 2
SECOND MIDTERM REVISION STUDENTS’ COPY

Choose one of the following topics and write a for and against essay consisting of four paragraphs: the introduction, body and conclusion. Your body section should consist of two paragraphs- one discussing the “for” side and the second discussing the “against” side of the given statement. Do not forget to use appropriate transition words to link your ideas.
(Use about 300 words)

1. Are exams the best way to measure students’ performance or is continuous assessment better than exams? 
2. Should crime be prevented by external controls- policing and punishment or by attacking the causes of crime?


Exercise 1: Which transition and academic words can be used in the essay?

Additional point is
Also be argued that
Fairer in some contexts
Possible compromise would
Particularly the case in
Arguments in favor of
Still occasions when
There is some dispute whether

Exams or Continuous Assessment
 Students have been subject to examinations of all kinds in education but no one has yet discussed whether it is the best way to assess student performance. It is true that exams are a source of stress and hard work for students, but is there a way to end this pain or replace it with a more effective method of assessment? 1.________________ the best method of assessing students is to use examinations or some form of continuous assessment. While some people believe that examinations are the surest way to assess student performance in the fairest way possible, some other people are against this idea. If there is one method that may apply best to all educational systems, it should be discussed in more detail. While there are proponents of using examinations for assessment, there are also those who favor continuous assessment.
Formun Üstü
There are three major 2. ________________retaining or keeping exams. One is that they provide a clear and objective measure of what students have learned, whereas any form of continuous assessment is probably going to be far more subjective. An 3. ________________that testing tends to be an excellent way of motivating learners to study harder and to reward the students who do best. Exams do justice for all because those students who study can get higher marks than those who don’t.  Thirdly, examinations test the ability of students to work under pressure, and this is a vital life skill for their later careers. Eventually when students start business life they will be given hard tasks to complete within short periods of time. They will have experience in dealing with such situations in school life when they have to prepare for exams.
       On the other hand, there are 4. ________________ it can be better to relieve the students of exam pressure and to measure their abilities through continuous assessment. This is 
5. ________________ lower age groups where young children can be affected negatively by stress and under-perform in exams. It can 6. ________________continuous assessment is a more effective way of testing some subjects such as design and technology, which are more creative and less academic. A further point is that often continuous assessment can allow teachers to reward students who work hard, but who may be less able and not do well in more formal testing.

        In conclusion, while continuous assessment may be 7. ________________there are still times when traditional exams may be more appropriate. It is hard to claim that one of these two options is better than the other.  A 8. ________________ be to use both forms of testing together, allowing teachers to reward both ability and hard work.


Exercise 2: Which transition and academic words can be used in this essay?

But for others
Surely it’s best not to
I don’t think we can
The only way to
On the other side of the argument
The argument in favor of
In conclusion
There are two main approaches

Prevention or Cure
         Reducing crime and achieving peace is a goal for many governments. What can be better than having a society with little or no criminal activity where the citizens can reside in happiness and security? It is not hard to achieve this if we choose the right way to prevent crime. In discussing how to reduce or prevent crime, 1.________________ - prevention or cure. We can either spend money on more police and prisons in order to control crime, or we can look carefully at why people commit crimes and then attack the causes of crime. Indeed for some, crime can best be controlled by policing and punishment, 2.________________, it can be controlled better by attacking its causes.
         3. ________________reducing crime by attacking the causes of crime is that prevention is better than cure. Crime is like a disease, people can either have a vaccination which means they won’t develop the disease, or they can take some medicine or antibiotics after they have the disease which will hopefully cure it. 4. ________________ get the disease in the first place! Following this argument, we need to understand why people commit crimes so the government can develop a strategy to help solve the problems before they become too great. Some people commit crimes because they have uncontrollable emotions. Some commit crime because they believe they have been mistreated. If we can detect these people and give them psychological assistance and counseling and a good education, we can reduce crime.
         5.________________, many people believe that crime can only be reduced by fear and control. If potential criminals know that the police force is excellent, they won’t commit crimes because they know they will probably go to prison. Similarly, if they know that all criminals are severely punished with long prison sentences, they will think twice before committing a crime. 6. ________________ deter potential criminals from committing crimes is to frighten them with imprisonment. If the person knows that he will pay the price of the crime that he commits then he won’t do it in the first place. In other words, knowing that there’s a severe retribution for what they do is the only factor which will stop them from doing wrong.

         7. ________________, I think we need to be hard on criminals, and also hard on the causes of crime. However, some people who are very rich and have been given a lot of opportunities in life still commit crime (not paying taxes, for example), so 8. ________________ successfully reduce crime only by focusing on the causes of crime. We should have severe punishments for those who want to commit a crime.

BUSINESS LETTERS WORKSHEET 2

3032 BUSINESS ENGLISH -WRITING BUSINESS LETTERS
Would you like me to…..?    I am afraid….. Please find enclosed    Please do not hesitate to ask      
any inconvenience caused         Further to          Could you possibly?         You will be pleased to hear that..    Could you please specify     If you have any queries, do not hesitate to contact me.
If you should require further details, please write to me   I should be grateful if you could confirm in writing that ……..Your prompt answer would be appreciated   As requested I’m enclosing…

STARTING
  • We are writing to advise you of ……………
  • We are writing to confirm…………………...

STARTING A REFERENCE
  • Thank you for your letter of January 23.
  • With reference to …………………….
  • With reference to our telephone conversation today, ……….
  • With reference to your fax of June 5 th, ……………
  • ……………………………………………….
GIVING GOOD NEWS
  • I am delighted to tell you that …
  • ………………………………………….

GIVING BAD NEWS
  • We regret to inform you that …………..
  • Unfortunately, …………………………
  • ………………………………………….

MAKING A REQUEST
  • We would be grateful if you could……………..
  • I would appreciate it if you could………………
  • ………………………………………….
  • ………………………………………….
  • ………………………………………….
OFFERING HELP
  • If you wish, we would be happy to …………..
  • ………………………………………….
  • ………………………………………….
  • ………………………………………….
APOLOGIZING
  • I am sorry about the delay in replying.
  • I would like to apologize for ………...
  • We are sorry for ……………  ………………………………………….
ENCLOSING DOCUMENTS
  • I am enclosing ………………………
  • ………………………     ………………………

CLOSING REMARKS
  • If you have any further questions, ……………..
  • If we can help in any way, please contact us again.
  • Thank you for your help.
REFERRING TO FUTURE CONTACT
  • I look forward to meeting you next week.
  • Looking forward to receiving your comments in due course.

3032- BUSINESS ENGLISH- REPORT- STUDENTS' COPY

3032 BUSINESS ENGLISH WORKSHEET ON REPORTS WEEK:11 STUDENTS’ COPY
AN ASSESSMENT REPORT ON MOVING OFFICE TO THE OUTSKIRTS OF THE TOWN
PLAN
I.  INTRODUCTION AND PURPOSE
-The background to the report
-Who requested the report and why
-What the report aims to do
II. FINDINGS
-What data was collected and how (transport and staff survey)
-Interpretation of the research results
III. GENERAL FEATURES OF THE MOVE
IV. TRANSPORT OPTIONS TO THE NEW LOCATION
1-CAR AND PRIVATE TRANSPORT
2-CAR-SHARING SCHEME
3-TRAIN SERVICES
4-BUS SERVICES
5-TAXI OR SHUTTLE BUS SERVICE AT HAVINGTON STATION
V.CONCLUSION AND RECOMMENDATIONS
-Review the main issue(s)
-Highlight the need for action
-Recommend favoured options
Write the missing parts of the assessment report about moving office to the outskirts using the positive and negative features provided below.
ABOUT THE GENERAL FEATURES OF THE OFFICE MOVE:

NEGATIVE
POSITIVE
Staff don’t know how to travel to the new location.

Fresh air and chance to do sports in the new premises

The company will have larger office buildings and office rooms.

Chance to have a new auditorium built
ABOUT TRAVELlNG TO THE NEW PREMISES

NEGATIVE
POSITIVE
Limited public transport 
Train service available
No buses
Staff could take private cars.
Gas for the cars will be costly.
Car sharing scheme will be provided.
Nearest train stations  are Havington- 6 and Pachett  4 km away.
Company providing  shuttle buses  to the train stations

THE REPORT
I.INTRODUCTION
The main aims of this report are ___________________________________________________________
______________________________________________________________________________________________________________________________________________________________________________
II.FINDINGS
The data for this research was gathered by way of a written survey. Follow up interviews were conducted with staff who did not know how they will travel to the new location.
A total of 310 staff will be based at the new premises. The following chart is a summary of the findings.
Travel to Sunnydale Business Park
Walk or cycle
Train or cycle
Car, motorbike or car share
Don’t know
Total
20
20
172
98
310

III.GENERAL FEATURES OF THE MOVE
Given the high cost of office space in the city centre, the company will be relocated to the new Sunnydale Business park on the outskirts of the city in January next year. __________________________________________________________________________________________________________________________________________________________________________
_____________________________________________________________________________________
_____________________________________________________________________________________________________________________________________________________________________________________________________Therefore, we were asked by the senior management  to write a report on this issue.

IV. TRANSPORT OPTIONS TO THE NEW LOCATION
This data is based on my experience of travelling from the city in my car, and on online research and telephone interviews with the local council and train and bus companies.

1.CAR AND PRIVATE TRANSPORT
The Sunnydale Business Park is approximately 30 kilometers from the city centre. The location has easy access by motorway to the city centre, although there is heavy traffic at rush hours. _______________________________________________________________________________________________________________________________________________________________________________________________________________________________
2.CAR –SHARING SCHEME
Due to the fact that many staff will now be using their cars to get to work, we recommend that the company provides staff with some incentives to set up a car-sharing scheme. This would be a very cost-effective, flexible option for many staff.
This solution should be closely monitored and reviewed after three months in order to evaluate its effectiveness.

3.TRAIN SERVICES
The nearest train stations are in Havington and Pachett. Havington is six kilometres away. Trains run every 30 minutes to this station. Pachett  is only four kilometres away, but the service is less frequent, with trains stopping once an hour.

4. BUS SERVICES
_________________________________________________________________________________________________________________________________________________________________________
5.TAXI OR SHUTTLE BUS SERVICE
Given the distance from the train stations to the business park, the company could provide a morning and evening shuttle bus or taxi service to and from Havington and Pachett train stations. The timetable of the shuttle bus would be integrated with the train times from the station.

V.CONCLUSION AND RECOMMENDATION
The fact that almost a third of staff (98 people) do not know how they will travel to the new location is a major concern for them and the company. It can be concluded that the company will need to help staff with transport arrangements. To do nothing would adversely affect staff morale, and there is a risk that some staff would leave the company due to the relocation.








22 Nisan 2015 Çarşamba

Business English-3032 Transcripts of the Listening Activities

TRANSCRIPTS OF THE LISTENING ACTIVITIES IN TELEPHONING, HOLDING MEETINGS, PRESENTATIONS

Role –play the following conversations with your partner and do the relevant quizes in the coursebook.

1.    TELEPHONING: CONNECTING

In the first conversation Richard Davies is calling the marketing department of a company and wants to be put through to Rosalind Wilson. In the second conversation Mike Andrews wants to talk to Jason Roberts in the marketing department.

Michelle: Hello, you’ve reached the marketing department. How can I help?
Male: Yes, can I speak to Rosalind Wilson, please?
Michelle: Who’s calling, please?
Male: It’s Richard Davies here.
Michelle: Certainly. Please hold and I’ll put you through.
Male: Thank you.

 Michelle: Hello, marketing. How can I help?
Male: Could I speak to Jason Roberts, please?
Michelle: Certainly. Who shall I say is calling?
Male: My name’s Mike Andrews.
 Michelle: Just a second - I’ll see if he’s in.
Hello, Jason, I’ve got Mike Andrews on the phone for you
Okay - I’ll put him through. Hang on a moment, I’m just putting you through.


2.    TELEPHONING: MESSAGES
This conversation is between the finance department of a company and Jennifer McAndrews. Jennifer wants to talk to Adrian Hopwood but he's not available so she has to leave a message.
Claire:
Hello, finance department
Female:
Hello, can I speak to Adrian Hopwood, please?
Claire:
I’m afraid he’s in a meeting at the moment. Can I help?
Female:
No I need to talk to Mr Hopwood, I think. What time will he be out of the meeting?
Claire:
In about an hour. Can you call back later?
Female:
Okay, I’ll do that.
Claire:
Or can I take a message?
Female:
Actually, would you mind? Could you tell him that Jennifer McAndrews called and that I’m in the office all day if he could call me back.
Claire:
Can I take your number, please?
Female:
Yes, it’s 5556872.
Claire:
5556872.  Okay, I’ll make sure he gets the message.
Female:
Thanks very much for your help, bye!
Claire:
Goodbye!

3.    TELEPHONING: WRONG NUMBER

Male:
Hello, this is the press office.
Michelle:
Rachel Allsop please.
Male:
I’m sorry, you must have the wrong number. There’s no-one of that name here.
Michelle:
Oh. Can I check the number I’ve got…. is that not  5568790?
Male:
No, it’s 5558790.
Michelle:
Oh sorry about that.  I must have dialled the wrong number.
Male:
No problem!  Bye!

Male:
Hello, press office, can I help you?
Ruth:
Hello. Paul Richards, please.
Male:
I’m sorry, you’ve got the wrong number, but he does work here.  I’ll try and put you through.  In future his direct number is 5558770.
Ruth:
Did I not dial that?
Male:
No you rang 5558790.
Ruth:
Oh, sorry to have troubled you.
Male:
No problem.  Hang on a moment and I’ll put you through to Paul’s extension.
Ruth:
Thanks.

4.    TELEPHONING: APPOINTMENTS


Michelle:
Mr Hibberd’s office!
Peter:
Hello, can I speak to Brian Hibberd, please?
Michelle:
I’m afraid he’s in a meeting until lunchtime. Can I take a message?
Peter:
Well, I’d like to arrange an appointment to see him, please.   It’s Peter Jefferson here.
Michelle:
Could you hold on for a minute, Mr Jefferson. I’ll just look in the diary. So when’s convenient for you?
Peter:
Some time next week if possible. I gather he’s away the following week.
Michelle:
Yes, that’s right, he’s on holiday for a fortnight.
Peter:
Well, I need to see him before he goes away. So would next Wednesday be okay?
Michelle:
Wednesday . let me see . he's out of the office all morning. But he's free in the afternoon, after about three.
Peter:
Three o'clock is difficult. But I could make it after four.
Michelle:
So shall we say 4.15 next Wednesday, in Mr Hibberd's office?
Peter:
Yes, that sounds fine. Thanks very much.
Michelle:
Okay, then. Bye.


MEETINGS: AGENDA SETTING

Clip 1
Sarah:
Right then, Alex, let's get down to businessOn the agenda today for our public relations meeting are the research project, the launch of the website, the timeline for press releases, and the executary of the year award. Are you quite happy with those points?
Alex:
Yeah, that's fine. If you could go through them in order, that'd be great.

Clip 2
Alex:
OK everybody, thanks for coming. Let's keep this meeting fairly brief, really just a couple of things on the agenda. First of all, as you can see, the news on the book re-launch; and secondly, the office move; and finally, we'll have a little bit of time for any other business.





MEETINGS: INTERRUPTIONS

Sean:
First of all, the book re-launch. I just wanted to remind everybody that we will be re-launching the fairy-tales range with new modern covers, and that this is going to happen at the beginning of next month. It's important that we get this right and there have been quite a few…
John:
Actually Sean, can I just ask you – sorry to hold the meeting up – can I ask you about those dates, because I thought that this was going to be published the month after next, and I understand that everybody has got their dates, but I do feel quite stronglythat we’re bringing this out too soon.
Sean:
Well, any other thoughts before I comment on that?
Carrie:
I don’t think we’ve got any choice at all about it. If the radio programmes are going out at the beginning of next month, we’ve got to launch the book at the same time if we’re going to have any sales impact.


MEETINGS:AGREEING DISAGREEING

Sean:
The office move, as you know, the plans have been up by the main exit for a week now. I just wanted to see what kind of feedback you’ve got.
Tim:
Yeah, Sean, I’m sorry, but I really strongly disagree with the new floor plan. I think it's divisive to separate the secretaries and the assistants out from the editors and managers. I’d be much happier if we could be located in teams.
Carrie:
Actually, I think Sean is right. I’ve been chatting to some of the secretaries and they’re quite keen to all be sitting in the same area, and, speaking as an editor, I think I’d like to be with other editors so that we can bounce ideas off each other and things. So I think Sean’s floor plan is right.

            MEETINGS: ANY OTHER BUSINESS
Sean:
Okay - any other business?
Will:
Yes, I would like to say something. An illustrator came in last week, and I think she's very good and it would be wise to put her on our books.
Sean:
… okay …
Will:
I would like to be able to show her drawings and her portfolio in the next couple of days. If that’s all right...
All:
That sounds good
Sean:
Yes, I'll look forward to seeing those. Right, I think that’s probably about it, but anybody got anything else that they desperately want to raise before we wrap up?
All:
Nope.
Sean:
No? Okay. We'll be having another meeting, but there are a couple of conflicts in the diary so I think the best thing is if I email the date of the next meeting.

PRESENTATIONS-OPENING:
Ladies and gentlemen, thank you very much for coming along here today. I hope my presentation isn’t going to take too long and that you will find it interesting. The purpose of today’s presentation is to discuss how we can improve internal communications within our company.

Now let me begin by explaining that I’d like to talk about the business case for better communication; secondly, I want to cover different styles and methods; and finally I would like to finish off by talking about some of the basics we need to have in place to deliver good quality, consistent communications across the company. I’d be very happy to invite you to ask questions at the end of the session and I’m sure there’ll be plenty of time for us to discuss some of the points that have been raised.”
Clip 2
“Good afternoon, ladies and gentlemen. Thank you for finding the time to come and join me for this presentation this afternoon. My name is Tim Mason, I‘m a retail consultant, and many of you will have seen me shadowing you in your jobs and looking through the accounts and so on in the company over the last week. I’ve invited you here today to have a look at my findings. First, I’d like to have a look at the performance of the company, the sales of the company over the last three years; then I’d like to have a look at our market share in the womenswear market and look at our competitors; and thirdly, I’d like to suggest some improvements in our range of womenswear. At the end I’d be happy to answer any of your questions.
PRESENTATIONS-BODY:
Clip 1
“If you have a look at this first graph, you can see that our sales topped 50 million the year before last. Then last year sales dropped to 40 million, with a slight recovery at the end of the financial year. However, this year sales have continued to drop to an all time low of 30 million. Now let’s look at our market share. As you can see, we have 25% of the market share, 10% down on last year.”
Clip 2
A good example of how important internal communications are is shown by some findings from research that we have recently undertaken. Good communications is a very key factor in staff motivation. If you look at this slide, you will see how important it is to get the basics in place. You need to identify your communication requirement, agree your objectives and success criteria, identify your target audiences, define the content of your message and determine the style of delivery. A good illustration of the communication process is when all those basics fall into place naturally.”
PRESENTATIONS-QUESTIONS:

Tim:
Ladies and gentlemen, if you have any questions, I'd be happy to answer them now.
Carrie:
Yeah, can I just ask, graph number 3, that last one you showed us, can you explain to me where you’re intending to find the extra income to increase the designer range in the maternity wear?
Tim:
Yes, a very good question. I’ve looked at the office wear range and it’s quite heavy on material, holiday wear tends to be much lighter, much smaller amounts of material involved and I ...